The company is headquartered in Waco, Texas and also maintains a fully stocked  branch in Temple, Texas. Both locations have display showrooms with counter service and will call service and modern warehouses with bar code bin location systems.

 

We have experienced people with core competencies in our full range of products. You will notice----our people's experienced and commitment makes the difference.

 

Richards has earned the reputation as a reliable, competitive supply house that is quick to react to customer requirements. We offer solutions to our customer needs.

 

Richards represents over 500 quality manufactures that offer hundreds of thousands items. We also welcome the opportunity to source special and non-stock products in a timely manner, for our customers.

 

Richards can service customers across America. We are an affiliate of A-D, Affiliated Distributors, the Market Leaders Group. A-D consists of more than 530 professionally managed, locally owned distributors nationwide with more than 3,000 stores that produce more than $27 billion dollars in annual sales, buy more than $7 billion from AD preferred suppliers. Each A-D affiliate is a leader in their market areas. We have the power and leverage of the largest national suppliers of MRO supplies, coupled with the responsiveness, service and market knowledge of a locally owned regional business.

 

 As an Owner-Member of the supplyFORCE National Accounts, Integrated Supply and Procurement Services Program, Richards and our valued customers have access to over 175 distributors with 2,900 stocking locations ranging in areas of expertise in Electrical, Industrial, Safety, and Pipe, Valves and Fittings and plumbing with annual revenues exceeding $18 billion. Headquartered in King of Prussia, Pennsylvania, supplyFORCE delivers process, inventory and product cost savings for large industrial businesses, with local expertise and fulfillment to meet the needs of the local plants. For more detailed information regarding supplyFORCE, please visit their website at supplyforce.com or Contact Us at your local Richards branch location.

We are committed to and operate daily by the Richards.....

"Basic Formula"

The customer is why we come to work each day the customer is our means of support and subsistence. When a customer contacts Richards with an inquiry, a question, a problem, a concern, a suggestion, a request for help, a request for price and availability, an order...... the customers expectations are:

• To be taken care of in a timely manner.

• To feel that we care and can be counted on.

• That we will do what we say we will do.

• To be assured we will handle everything.

• That we will go the extra mile and follow up.

• That we will contact the customer if a problem arises.

• To be appreciated and satisfied.

All the things we want when we are the customer..� right?

There is a "Basic Formula" to success when servicing customers in the industrial and contractor supply and equipment business. This "Basic Formula" is something that each associate at Richards  and each vendor that Richards buys from must understand, must be committed to and must accomplish with each and every customer that contacts Richards.

 

                                             

http://www.richardsequipment.net/customer/rieqco/customerpages/autm